Terms of Service

1. Acceptance of Terms

By accessing or using PropCommand.ai ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

PropCommand.ai is an AI-powered property maintenance management platform that allows users to create, post, and manage maintenance job listings across third-party marketplace platforms (currently AirTasker and HiPages). We are not a party to any agreement between you and a tradesperson found through those marketplaces.

3. Eligibility

You must be at least 18 years of age and have the legal authority to enter into contracts in your jurisdiction to use this Service. By using the Service, you represent and warrant that you meet these requirements.

4. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account. We reserve the right to terminate accounts that violate these Terms.

5. Acceptable Use

You agree not to use the Service to:

• Post false, misleading, or fraudulent maintenance requests.
• Violate any applicable law or regulation.
• Infringe the intellectual property rights of others.
• Transmit harmful, offensive, or disruptive content.
• Attempt to gain unauthorised access to any part of the Service or its infrastructure.
• Scrape, crawl, or otherwise extract data from the Service in an automated manner without our written consent.

6. Third-Party Platforms

The Service integrates with third-party marketplace platforms including AirTasker and HiPages. Your use of those platforms is subject to their respective terms of service and privacy policies. We are not responsible for the conduct of those platforms or any tradespeople engaged through them.

7. Fees and Payment

Certain features of the Service may require payment of fees. All fees are in Australian Dollars (AUD) and are exclusive of GST unless stated otherwise. We reserve the right to modify our fee structure with reasonable notice. Fees paid are non-refundable except as required by Australian consumer law.

8. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of PropCommand AI Pty Ltd. You may not copy, modify, distribute, sell, or lease any part of our Service without our written permission. You retain ownership of any content you upload, and grant us a non-exclusive licence to use it to provide the Service.

9. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses.

10. Limitation of Liability

To the fullest extent permitted by Australian law, PropCommand AI Pty Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use the Service. Our total aggregate liability shall not exceed the fees paid by you in the twelve months preceding the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under the Australian Consumer Law.

11. Indemnification

You agree to indemnify and hold harmless PropCommand AI Pty Ltd and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the Service or violation of these Terms.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, if you breach these Terms. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination will remain in effect.

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales for any disputes arising under these Terms.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide reasonable notice of material changes by email or prominent notice on the Service. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

15. Contact

Questions about these Terms? Contact us at legal@propcommand.ai.