Property Manager Guide · Victoria

The 13 October rules name agents too — here's what that actually means for your agency

From 13 October 2026, keeping maintenance records and arranging gas/electrical safety checks every two years isn't just the rental provider's problem anymore — the obligation names agents directly. That's a real compliance question landing on property managers this year, not a hypothetical one. Here's the obligation in plain terms, and how PropCommand gets you the record without touching who does the work or how your owners see quotes.

Last updated: September 2026 · General guide for Victorian property managers

The short version: from 13 October 2026, Victorian rental providers and their agents must keep records and arrange gas/electrical safety checks by a qualified tradesperson every two years. PropCommand turns that record into a by-product of running the job normally — dated photos, licensed tradie on record, sign-off — instead of a filing exercise you assemble after the fact.

What actually changes on 13 October

The obligation is specific: rental providers and their agents must keep records and arrange gas and electrical safety checks by a qualified tradesperson at least every two years. It's worth reading twice — and their agents. If you manage the portfolio, this isn't just something you remind owners about. It's on you too.

That means, for every property you manage, someone needs to be able to answer: when was the last safety check, who did it, were they qualified, and where's the record? Multiply that by a portfolio and it stops being a five-minute question.

Where the record actually lives today

Ask yourself the honest version of this question for a job done eight months ago: where are the before-and-after photos, who has the invoice, was the tradesperson's licence ever checked, and could you produce all of it in one place if an owner — or VCAT — asked tomorrow?

For most agencies the answer is scattered across a property manager's inbox, a camera roll, and a filing system that only gets touched when something goes wrong. That's not a compliance failure waiting to happen because anyone's being careless — it's just what happens when the record isn't a natural output of doing the job.

Keep your panel. We're not asking you to change who you use

The first thing every property manager says when we bring this up: "we already have our tradies." Good — bring them. PropCommand doesn't ask you to give that up, and it isn't a lead-gen platform trying to insert itself between you and tradespeople you already trust.

Per job, you choose exactly how far it goes:

That's a real per-job setting, not a marketing simplification — and it means "keep your panel" and "get compliance coverage" aren't in tension. Restrict what needs restricting; open up what doesn't.

Your preferred tradies aren't locked to you either

Adding a tradesperson to your roster gives them priority and a badge on your jobs — it doesn't lock them to your agency or pull them off the wider marketplace. They stay full participants everywhere else on PropCommand. That matters both ways: your best tradies aren't stuck waiting only on your work, and you're not asking them to choose between you and other income.

Owners still get to compare quotes

Restricting a job to your roster or opening it to the network both mean more than one tradesperson sees it — so unless you deliberately send a job to a single tradesperson, owners get multiple competing bids to look at, with the photos and scope attached, not just one number to take on faith. That's the same "why was that invoice $1,400" conversation getting easier for you, not harder.

Self-funded, not chasing a growth number

We're not VC-backed. PropCommand is growing organically off agencies and tradies who actually use it, not off an investor-mandated growth target with a deadline attached. That's a deliberately slower path, and it's the reason the terms we offer agencies aren't an introductory hook that gets squeezed once you depend on us — there's no outside pressure pushing us to monetise you harder next quarter. It's free for agencies: no subscription, no per-job fee.

The same goes for the tradies you invite onto your roster: no credit card required to sign up, and $0 to bid and $0 to win, right now. Because we're not renting growth from VCs, the plan going forward is to keep those costs low — not to hook your panel in free and hike prices the moment they depend on us.

See what a compliant job record looks like before October

15 minutes, no pitch deck — I'll show you a maintenance job's record end to end, roster settings included, and you decide if it survives your worst week.

Frequently asked questions

What changes for property managers on 13 October 2026 in Victoria?

From 13 October 2026, Victorian rental providers and their agents must keep records and arrange gas and electrical safety checks by a qualified tradesperson every two years. The obligation names agents specifically, not just the rental provider.

Do I have to stop using my own tradies to use PropCommand?

No. You choose per job whether it goes to your roster only, the wider network, or both. Restricting a job to your roster still lets every one of your preferred tradies see it and bid — it isn't handed to one person.

Can my preferred tradies still bid on other jobs if I add them to my roster?

Yes. Being on your agency's roster only adds priority and a badge on your jobs — it never restricts them from bidding on jobs anywhere else on PropCommand. Your roster is additive, not exclusive.

Can owners still get competing quotes on agency-managed jobs?

Yes. Unless you deliberately restrict a job to a single tradesperson, jobs sent to your roster, the wider network, or both broadcast to every eligible tradie in that scope — so owners see multiple bids to compare, not a single quote.

This article is general information for Victorian property managers and is not legal advice. Confirm your agency's specific obligations under the Residential Tenancies Act and related regulations with Consumer Affairs Victoria or your own legal adviser. Current PropCommand fee terms apply during the launch period described above and are confirmed at signup; PropCommand may adjust pricing over time as the platform grows, and will communicate any change to fees directly to members in advance.